How do you get the best out of people? It has long been a question in business, with many varied opinions and points of view.
Is it through motivation, reward, incentive? Does it result from creating the right working environment? Is it all or none of these things? My feeling is we are asking the wrong question. We shouldn’t be seeking to draw the most out of people, but rather have them be willing to offer as much as possible.
Everyone has different expectations on what is normal acceptable effort. If we set our own measures on what we want out of our people, then neither party is content. There is either more to be offered, or there is a feeling that expectations are too high.
Alternatively, we can build relationships with people and make them feel committed and willing to contribute. We can show them how their efforts positively impact on others and the business overall. We can create a sense of belonging and have them recognise that what is good for the business is good for them.
This is what brings the best out of people. Achieve these things and the best outcome will be delivered. There will be no reluctant, unsustainable sacrifice, just a willing, ongoing offering.